Support and maintenance is included in the RS Production Software as a Service (SaaS) business model. It’s mandatory with support- and maintenance agreements for all custom integrations and addons.
This is our long-term promise to you of a stable and accessible software. You’ll always have access to the latest software version and ;
New functionality within your software licenses
Bug / bug fixes within your software licenses
Information about new functionality in future versions
Free update project if performed due to a "Standard software problem (bug) report"
Your team members with competence (corresponding to) RS Production Superuser training have access to report maintenance and improvement tickets via Good Solutions Service Desk
Standard software problem (bug) report
Feature / improvement request
Tickets for the following reasons are carried out at the supplier's expense
Product quality Standard function (bug)
Hardware failure provided by the vendor
See the current "Maintenance and support agreement" for complete details (add link here)
Your team members with competence (corresponding to) RS Production Superuser training have access to report support tickets via Good Solutions Service Desk
Help and troubleshooting when the root cause is related to RS Production software
See the current "Maintenance and support agreement" for complete details (add link here)