Support and maintenance is included in the RS Production Software as a Service (SaaS) business model. It’s mandatory with support- and maintenance agreements for all custom integrations and addons.

Product maintenance

This is our long-term promise to you of a stable and accessible software. You’ll always have access to the latest software version and ;

• New functionality within your software licenses

• Bug / bug fixes within your software licenses

• Information about new functionality in future versions

• Free update project if performed due to a "Standard software problem (bug) report"

Your team members with competence (corresponding to) RS Production Superuser training have access to report maintenance and improvement tickets via Good Solutions Service Desk

• Standard software problem (bug) report

• Feature / improvement request

Tickets for the following reasons are carried out at the supplier's expense

• Product quality Standard function (bug)

• Hardware failure provided by the vendor

See the current "Maintenance and support agreement" for complete details (add link here)

Product support

Your team members with competence (corresponding to) RS Production Superuser training have access to report support tickets via Good Solutions Service Desk

• Help and troubleshooting when the root cause is related to RS Production software

See the current "Maintenance and support agreement" for complete details (add link here)